# Contact Us

## Need a hand? We can help

### **For general questions not related to billing:**

#### **Happen Bank Patient Solutions**  
Website: [www.happen.com/patient-solutions](https://www.happen.com/patient-solutions)  
Phone: (800) 630-1663  
The Customer Care team is available 8 AM to 8 PM EST Monday - Friday,
via Live Chat or Phone.  
Fax: (508) 281-8505  
Email: [solutions@happen.com](mailto:solutions@happen.com)

### **For billing questions:**

### **Involving payments on your existing loan/credit account**  
#### **Please find your servicing bank below and contact them directly:**

**Comenity Capital Bank**  
Website: [https://d.comenity.net/HappenBankpatientsolutions/](https://d.comenity.net/HappenBankpatientsolutions/)  
Phone: (866) 954-9258  
TDD/TTY: (888) 819-1918  
- Mailing address for credit account payments:  
  Comenity – Happen Bank Patient Solutions  
  P.O. Box 650965  
  Dallas, TX 75265

#### **Happen Bank**  
Website: [http://lclub.co/payment](http://lclub.co/payment)  
Phone: 888-596-3157  
- Mailing address for loan payments:  
  - For standard mail (USPS), send to:  
    Happen Bank  
    Lockbox Services - 134268  
    P.O. Box 884268  
    Los Angeles, CA 90088-4268  
  - For FedEx/UPS (overnight, 2-day), send to:  
    Happen Bank  
    Lockbox Services - 134268  
    3440 Flair Dr.  
    El Monte, CA 91731

#### **NBT Bank**  
Website: [https://www.nbtbank.com/LCPS](https://www.nbtbank.com/LCPS)  
Phone: 833-NBT-Lend (833-628-5363)  
Email: [LCPSService@Nbtbank.com](mailto:LCPSService@Nbtbank.com)  
- Mailing address for loan payments:  
  NBT Bank Loan Operations  
  P.O. Box 149  
  Canajoharie, NY 13318

88 Kearny Street, Suite 600  
San Francisco, CA 94108

* * *

Installment loans are issued by LendingClub Bank, N.A., Member FDIC, Equal Housing Lender (“LendingClub Bank”), a wholly-owned subsidiary of LendingClub Corporation, NMLS ID 167439. Revolving lines of credit are issued by Comenity Capital Bank, Member FDIC. Availability of credit products and credit issuers varies based on the selected service provider.

Our mailing address is: Happen Bank, N.A., 88 Kearny Street, Suite #600, San Francisco, CA 94108.

“Happen Bank” and the “H” symbol are trademarks of Happen Bank.

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