# How do I upload auto refinance documents?

Last Updated June 8, 2023 2 min read

Once you submit your Auto Refinance application, we may ask you for additional paperwork to verify your information.

Check out your [To-Do List](https://www.happen.com/auth/login) to see if we've requested that you send us any documents. If we have, the fastest and easiest way to submit them is to upload them right to your account.

## Upload from your computer

To upload documents from your computer:

1. Scan or take a picture of the document and save it to your computer.
2. Double-check that the image is clear, legible, and includes the whole page.
3. Sign into [your Member Center](https://www.happen.com/auth/login).
4. In your To-Do List, click the document you want to upload.
5. Click **Choose files** to select the file you want to upload or drag and drop the file from your computer.
6. If you want to submit additional pages or documents, click **Choose files** or drag and drop the other files from your computer instead. You can upload up to 20 separate files for each document type.

## Upload from a mobile device

To upload documents from your mobile device:

1. Sign into [your Member Center](https://www.happen.com/auth/login).
2. In your To-Do List, tap the document you want to upload.
3. Tap the **+** icon at the bottom of the screen.
4. Upload the document by taking a photo, selecting an image from your photo library, or browsing for the file.
5. If you want to submit additional pages or documents, tap **Upload another**. You can upload up to 20 separate files for each document.

## Fax your documents

To fax us your documents:

1. Click **I'd prefer to fax my documents** at the bottom of your To-Do List.
2. Select which documents you'd like to fax.
3. Click **Print Fax Cover Sheet** and fill it out.
4. Fax the cover sheet with your documents to 844-303-6887.

If you don't have access to a printer, you can make your own cover sheet. Just make sure it includes:

- Your name
- Your [loan number](https://www.happen.com/help/personal-loan-faq/how-do-i-manage-my-account)
- The total number of pages in your fax

## Tips on uploading documents

Follow these tips to make sure your documents are ready for review:

- File is 8 megabytes (MB) or smaller
- File type is GIF, JPG, PDF, PNG, or TIFF
- Document is clear, legible, and not cut off
- Photos show the document at a readable size and have a dark, contrasting background
- Your name is on the document
- It shows an address that matches the address you provided on your loan application, if relevant
- Document is current—not expired
- All pages are included (yes, even those blank ones at the end!)

## Confirming we received your documents

When we receive your documents, the status in your To-Do List will reflect that we have them. We get notified automatically and will start reviewing them. We’ll be in touch if we need anything else.

### Additional To-Do List FAQ

- [How do I submit documents for auto refinance loans?](https://www.happen.com/help/auto-refinance-faq/how-do-i-submit-documents-for-auto-refinance-loans)
- [How do I submit title transfer documents?](https://www.happen.com/help/auto-refinance-faq/how-do-i-submit-title-transfer-documents)
- [What Is a Truth in Lending Disclosure for Auto Refinance?](https://www.happen.com/help/auto-refinance-faq/what-is-a-truth-in-lending-disclosure-for-auto-refinance)