How Do I Resolve Password Issues?
How Do I Resolve Password Issues?
Last Updated June 8, 2023 less than a minute read
To change your password
- In the Member Center, go to the Change Password page.
- Enter your old password.
- Enter and confirm your new password.
Your new password must be at least eight characters long and include at least one number and one letter. - Click Submit to reset your password.
We'll redirect you to log in to your account with your new password.
If you've forgotten your password
- In the Member Center, go to the Forgot Password page, or click the Forgot password link on the sign-in page.
- Enter the email address you used when you opened your account, and then click Submit. We’ll send you an email with a link that allows you to reset your password. (If you no longer have access to that email address, contact us at 855-846-0153 for help.)
- In the email, click the Reset Password button.
For security reasons, you'll only be able to use the Reset Password button once before it expires. If you aren't able to complete the password reset process the first time, just click the Forgot Password link on the sign-in page again, and we'll send you a new email with a new link. - On the Forgot Password page, enter the personal information we ask for.
To protect your account, we ask you to confirm this information before submitting your password. - Enter and confirm your new password.
Your new password must be at least eight characters long and include at least one number and one letter. - Click Submit to reset your password.
You'll receive a second email confirming that your password has been updated. - Log into your account with your new password.
If you still have problems logging in, it may be that your account is no longer active. For example, if you check your rate, but don’t accept any of the offers, we may deactivate your account after several months. If this is the case for you, you’ll need to open a new account.
Additional Account Management FAQ
Happen Bank Resources
How to get your first small business loan
A small business loan can help you get the cash you need to grow your business. Getting a business loan can sometimes be tricky, especially if you’re a new business owner.
Business Loan
Jun 23, 2024
7 recession-proof small businesses
Some small businesses seem to thrive no matter what the economy is doing. What’s their secret? Here are a few business ideas to consider and tips to help you bake some resiliency into your venture.
Business Loan
Aug 15, 2023
Home improvement loans: How to finance your next project
The best home improvement loan depends on two things: how much equity you have and how quickly you need the funds. Homeowners with significant equity can access lower starting rates through a Home Equity Line of Credit (HELOC) or home equity loan, but closing costs and appraisal fees may narrow that advantage on mid-size projects. An unsecured personal loan requires no equity, no appraisal, and can be funded in days at a fixed rate that won't move over the life of the project. Happen Bank offers eligible applicants a 1% interest rate discount on personal loans used for home improvement.
Personal Loan
Jul 12, 2026
Credit card consolidation loans: How to pay off multiple cards with one fixed rate
A credit card consolidation loan replaces multiple high-interest card balances with a single fixed-rate personal loan – one monthly payment, one interest rate, and a defined payoff date. For borrowers carrying balances at 21.39% APR or higher, the interest savings are often substantial. The math works for the same term when your consolidation loan APR is lower than your current weighted average card APR and the fixed monthly payment fits your budget.
Personal Finance
Jul 12, 2026
Best personal loan rates in 2026: How to compare lenders accurately
The best personal loan rate in 2026 isn't the one with the lowest advertised interest rate: it's the one with the lowest APR, which includes additional finance charges. APR (Annual Percentage Rate) is the only apples-to-apples comparison figure because it includes both the interest rate and any origination fee.
Personal Loan
Jul 12, 2026
Related Impact
It's Official—Radius Joins Happen Bank!
Today, we are thrilled to announce the completion of our acquisition of Radius Bancorp, Inc. (“Radius”). In February 2020, we announced our intent to acquire Radius and shared how we can grow and deepen our customer relationships with a marketplace bank.
Company News
Jan 30, 2021
Related FAQ's
How Do I Change My Business Bank Account?
Need to change the bank account you linked when you applied? You can make that change directly from your Account Summary.
Business Loan FAQ
Jun 7, 2023
less than a minute read
Can I cancel my loan application?
If you want to cancel your application, please call us immediately. Once a loan is funded, you have a limited time frame to cancel your application, depending on your loan type.
Personal Loan FAQ
Jul 12, 2026
less than a minute read
How do I add the new website address to my bookmarks?
If you’re using Google Chrome: Please visit Google Chrome’s support center for more information on editing or creating bookmarks.
General FAQ
Jun 21, 2026
less than a minute read
Why is the bank’s website address changing?
The truth is we outgrew our name.
General FAQ
Jun 21, 2026
less than a minute read
What happened to my account?
All investor accounts were closed in stages throughout 2025. The closure process was fully completed by the end of 2025.
Investing FAQ
Jun 21, 2026
less than a minute read
Related Glossary
Revolving Credit
{noun} A type of credit that allows the borrower to make charges and payments against a set borrowing limit, paying interest only on outstanding balances.
R Letter Term
Sep 6, 2023
4 min read
Accrued Interest
{noun} The amount of unpaid interest that has accumulated as of a specific date, either on a loan or an interest-bearing account or investment.
A Letter Term
Mar 21, 2023
4 min read
Annual Percentage Rate (APR)
{noun} The total annual cost to borrow money, including fees, expressed as a percentage.
A Letter Term
Mar 21, 2023
3 min read
Charge-Off
A debt that is written off as a loss because the financial institution or creditor believes it is no longer collectible due to a substantial period of nonpayment.
C Letter Term
Feb 7, 2023
3 min read
Fixed Interest Rate
{noun} An interest rate that remains the same for a set time, usually for the life of the loan.
F Letter Term
Feb 4, 2023
3 min read