CleanSweep FAQ

General

• I went to apply for a CleanSweep account and saw it was no longer available. What happened?
• Why is this happening?
• Can I still use my line of credit?
• What do I need to do?
• Will this impact my credit score?
• Does this impact my other Happen Bank accounts?

Balance Transfer

• I initiated a balance transfer by mistake. Can I cancel the balance transfer?
• Why is the button on my account dashboard to initiate balance transfers disabled?
• How long does it take for a balance transfer to process?
• I got a notice that one of my balance transfers was canceled. Why did that happen?

Payments

• Where is my CleanSweep billing statement?
• Can I change my payment due date?
• How long does it take for a payment to process?
• Will I get a notification once my payment processes?
• What does "payment due" mean?
• How do I make payments on my CleanSweep line of credit?
• Where can I see my original agreement after I initiate a balance transfer?
• How do I set up and cancel autopay?
• Why is my minimum monthly payment less than what I was told when I initiated the balance transfer?
• What is a payment due date?
• How do I check my monthly payment amount?
• How is my minimum monthly payment calculated?
• When do I get a statement for my balance transfer plan?
• Will my automatic payment still be processed if I make a one-time payment?