# How do I resolve email issues?

Last Updated June 8, 2023 less than a minute read

**Email-Related Issues**

If you’re having trouble receiving emails from us, here are some tips that may help:

- Add Happen Bank's email address to your email address book or contacts.
- Check your junk or spam folder for any emails from us.
- Check your email account settings to see if our email address is being blocked or sent straight to a spam folder.

To add us to your address book, open the message and select **Add to Contacts** or **Add to Address Book**. If you find our email in your junk or spam folder, mark it as **Not Spam** or **Not Junk** to make sure our messages go to your inbox in the future.

If you try all those things and still have trouble, feel free to call us at 888-596-3157. We're here Monday through Friday from 5 am to 5 pm, and Saturday from 8 am to 5 pm Pacific Time. We’ll be happy to help!

### Additional Troubleshooting FAQ

- [How do I opt out of direct mail marketing?](https://www.happen.com/help/general-faq/how-to-opt-out-of-direct-mail-marketing)
- [What are some general troubleshooting tips?](https://www.happen.com/help/general-faq/what-are-some-general-troubleshooting-tips)
- [How do I access my account from abroad?](https://www.happen.com/help/general-faq/how-do-i-access-my-account-from-abroad)
- [How do I resolve issues when entering creditors for balance transfer payments?](https://www.happen.com/help/general-faq/how-do-i-resolve-issues-when-entering-creditors-for-balance-transfer-payments)