# General FAQ

### Website URL Change

- [Why is the bank’s website address changing?](https://www.happen.com/help/general-faq/why-bank-website-address-changing)
- [Does the website address change impact my access to online banking and other online services that I access through the site?](https://www.happen.com/help/general-faq/website-address-change-impact-my-access)
- [I forgot my Happen Bank Password, what should I do?](https://www.happen.com/help/general-faq/forgot-happen-bank-password)
- [I use a third-party account aggregation service (like Intuit Mint or Quicken) to view my Happen accounts together with accounts that I have at other financial institutions. Does the Happen Bank website address change impact me?](https://www.happen.com/help/general-faq/use-third-party-account-aggregation-services)
- [Will I continue to have mobile banking access on my app?](https://www.happen.com/help/general-faq/have-mobile-banking-access)
- [What should I do to ensure that I’m using the current website address?](https://www.happen.com/help/general-faq/ensure-using-current-website)
- [How do I add the new website address to my bookmarks?](https://www.happen.com/help/general-faq/add-new-website-address-bookmarks)

### Troubleshooting

- [How do I access my account from abroad?](https://www.happen.com/help/general-faq/how-do-i-access-my-account-from-abroad)
- [How do I resolve email issues?](https://www.happen.com/help/general-faq/how-do-i-resolve-email-issues)
- [How do I resolve issues when entering creditors for balance transfer payments?](https://www.happen.com/help/general-faq/how-do-i-resolve-issues-when-entering-creditors-for-balance-transfer-payments)
- [What are some general troubleshooting tips?](https://www.happen.com/help/general-faq/what-are-some-general-troubleshooting-tips)
- [What are the restricted countries as it relates to payments?](https://www.happen.com/help/general-faq/what-are-the-restricted-countries-as-it-relates-to-payments)
- [How do I opt out of direct mail marketing?](https://www.happen.com/help/general-faq/how-to-opt-out-of-direct-mail-marketing)

### Credit Score

- [What do you report to credit bureaus?](https://www.happen.com/help/general-faq/what-do-you-report-to-credit-bureaus)
- [How do I correct discrepancies in my credit report?](https://www.happen.com/help/general-faq/how-do-i-correct-discrepancies-in-my-credit-report)
- [How do I check my financial health?](https://www.happen.com/help/general-faq/how-do-i-check-my-financial-health)

### About

- [What is Happen Bank and what do we do?](https://www.happen.com/help/general-faq/what-is-lendingclub-and-what-do-we-do)
- [When and why did Happen Bank acquire Radius Bank?](https://www.happen.com/help/general-faq/when-and-why-did-lendingclub-acquire-radius-bank)
- [Privacy and Security](https://www.happen.com/help/general-faq/privacy-and-security)
- [What is phishing?](https://www.happen.com/help/general-faq/what-is-phishing)

### Account Details and Maintenance

- [What is my routing and account number?](https://www.happen.com/help/savings-accounts-and-cds-faq/what-is-my-routing-and-account-number)
- [How do I view my interest rate, APY and interest earned?](https://www.happen.com/help/savings-accounts-and-cds-faq/how-do-i-view-my-interest-rate-apy-and-interest-earned)
- [Where do I find the ATM locator?](https://www.happen.com/help/savings-accounts-and-cds-faq/where-do-i-find-the-atm-locator)
- [How do I manage alerts?](https://www.happen.com/help/checking-accounts-faq/how-do-i-manage-alerts-2)
- [How do I request or manage beneficiaries on my account?](https://www.happen.com/help/savings-accounts-and-cds-faq/how-do-i-add-a-beneficiary-to-my-savings-account)
- [How do I set up two-factor authentication?](https://www.happen.com/help/savings-accounts-and-cds-faq/how-do-i-set-up-the-login-authentication)
- [How do I create a nickname for the description of my account?](https://www.happen.com/help/checking-accounts-faq/how-do-i-create-a-nickname-for-the-description-of-my-checking-account)
- [Can I add a joint owner to my account?](https://www.happen.com/help/savings-accounts-and-cds-faq/can-i-add-a-joint-owner-to-my-savings-account)
- [How do I change the name on my personal deposit account?](https://www.happen.com/help/checking-accounts-faq/how-do-i-change-the-name-on-my-checking-account)
- [New Account Checklist](https://www.happen.com/help/savings-accounts-and-cds-faq/new-account-checklist)
- [How do I set up my online account?](https://www.happen.com/help/checking-accounts-faq/how-do-i-get-started-on-online-banking-2)
- [What do I do if there is fraud detected on my account?](https://www.happen.com/help/checking-accounts-faq/what-do-i-do-if-there-is-fraud-detected-on-my-checking-account)
- [How do I stop payment on a check?](https://www.happen.com/help/checking-accounts-faq/how-do-i-stop-payment-on-a-check)
- [How do I link an external account?](https://www.happen.com/help/checking-accounts-faq/how-do-i-link-an-external-account-2)
- [How can I set up a Direct Deposit?](https://www.happen.com/help/checking-accounts-faq/how-can-i-set-up-a-direct-deposit-3)
- [How do I initiate an external transfer?](https://www.happen.com/help/checking-accounts-faq/how-do-i-initiate-an-external-transfer-3)
- [How do I manually verify an external account?](https://www.happen.com/help/savings-accounts-and-cds-faq/how-do-i-manually-verify-an-external-account)
- [How do I use the mobile deposit feature?](https://www.happen.com/help/savings-accounts-and-cds-faq/how-do-i-use-the-mobile-deposit-feature)
- [How do I set up bill pay?](https://www.happen.com/help/savings-accounts-and-cds-faq/how-do-i-set-up-bill-pay)
- [What is the incoming international wire process?](https://www.happen.com/help/checking-accounts-faq/what-is-the-incoming-international-wire-process-2)
- [How do you send a domestic wire to a Happen Bank account?](https://www.happen.com/help/checking-accounts-faq/what-are-the-domestic-wire-instructions-to-send-a-wire-to-a-happen-bank-account-3)
- [How do I send domestic and international wires? Are there fees or limits?](https://www.happen.com/help/checking-accounts-faq/how-do-i-send-a-domestic-and-international-wire-are-there-fees-or-limits-2)
- [How do I add more funds to my account?](https://www.happen.com/help/checking-accounts-faq/how-do-i-add-more-funds-to-my-checking-account)
- [How do I cancel a transaction?](https://www.happen.com/help/savings-accounts-and-cds-faq/how-do-i-cancel-a-transaction)
- [How can I report a lost or stolen card?](https://www.happen.com/help/savings-accounts-and-cds-faq/how-can-i-report-a-lost-or-stolen-card)
- [When will my funds be available to use after I open my account?](https://www.happen.com/help/checking-accounts-faq/when-will-my-funds-be-available-to-use-after-i-open-my-levelup-checking-account)
- [Where can I deposit cash into my account?](https://www.happen.com/help/checking-accounts-faq/where-can-i-deposit-cash-into-my-checking-account)
- [When setting up Direct Deposit, what credentials should I use when connecting with my payroll provider?](https://www.happen.com/help/checking-accounts-faq/when-setting-up-direct-deposit-what-credentials-should-i-use-when-connecting-2)
- [What is the difference between APY and interest?](https://www.happen.com/help/savings-accounts-and-cds-faq/what-is-the-difference-between-apy-and-interest)
- [What qualifies as a direct deposit?](https://www.happen.com/help/savings-accounts-and-cds-faq/what-is-a-qualifying-direct-deposit)
- [Can I set up Direct Deposit for more than one account?](https://www.happen.com/help/savings-accounts-and-cds-faq/can-i-set-up-direct-deposit-for-more-than-1-savings-account)
- [Does my deposit application affect my credit score?](https://www.happen.com/help/savings-accounts-and-cds-faq/do-you-do-a-credit-check)
- [Is my account FDIC insured?](https://www.happen.com/help/checking-accounts-faq/is-my-checking-account-fdic-insured)