What are some general troubleshooting tips?
What are some general troubleshooting tips?
Last Updated June 8, 2023 less than a minute read
If you’re having trouble applying with us, here are some tips that may help:
Clear the cache and cookies on your internet browser by pressing the Ctrl + Shift + Delete keys on your keyboard.
Try using a different internet browser. Many of our customers find it easier to use Google Chrome.
If you’ve had trouble using a mobile device, use a desktop computer.
Manually type numbers like your Social Security number, phone number, or account number to make sure they’re entered correctly.
Make sure no fields are automatically filled in.
If you’re copying and pasting your password, double-check it. Sometimes copying and pasting adds an extra space.
If you try all those things and still have trouble, feel free to call us at 888-596-3157. We're here Monday through Friday from 5 am to 5 pm, and Saturday from 8 am to 5 pm Pacific Time. We’ll be happy to help.