# What are some general troubleshooting tips?

Last Updated June 8, 2023 less than a minute read

If you’re having trouble applying with us, here are some tips that may help:

- Clear the cache and cookies on your internet browser by pressing the **Ctrl + Shift + Delete** keys on your keyboard.

- Try using a different internet browser. Many of our customers find it easier to use Google Chrome.

- If you’ve had trouble using a mobile device, use a desktop computer.

- Manually type numbers like your Social Security number, phone number, or account number to make sure they’re entered correctly.

- Make sure no fields are automatically filled in.

- If you’re copying and pasting your password, double-check it. Sometimes copying and pasting adds an extra space.

If you try all those things and still have trouble, feel free to call us at 888-596-3157. We're here Monday through Friday from 5 am to 5 pm, and Saturday from 8 am to 5 pm Pacific Time. We’ll be happy to help.

### Additional Troubleshooting FAQ

- [How do I opt out of direct mail marketing?](https://www.happen.com/help/general-faq/how-to-opt-out-of-direct-mail-marketing)
- [How do I resolve email issues?](https://www.happen.com/help/general-faq/how-do-i-resolve-email-issues)
- [How do I access my account from abroad?](https://www.happen.com/help/general-faq/how-do-i-access-my-account-from-abroad)
- [How do I resolve issues when entering creditors for balance transfer payments?](https://www.happen.com/help/general-faq/how-do-i-resolve-issues-when-entering-creditors-for-balance-transfer-payments)